POKKUVANDI - CANCELLATION, RETURN AND REFUND
POLICY
Pokkuvandi, having its registered
address at Erode (Tamilnadu), India ("Pokkuvandi", "we", "us" or "our") is managing and
operating the mobile application/ website www.pokkuvandi.com . This
cancellation, return and refund policy ("Policy"), together with
the Terms of Use sets out the terms and conditions for cancellation, return and
refund of products/Services listed and sold on Pokkuvandi.com and its mobile
and tablet applications. The products/Services listed and sold on Pokkuvandi.com
shall be referred to herein as "Products/Services".
1. APPLICABILITY OF
POLICY
By using Pokkuvandi.com and/or
initiating a request for purchase of Product(s)/Services on the Pokkuvandi.com,
you agree to be bound by the terms contained in this Policy without
modification. If you do not agree to the terms contained in this Policy, you
are advised not to transact on Pokkuvandi.com. Please note that, we may from
time to time change the terms of the Policy that govern your terms of
cancellation, return or refund of an order for Product bought on Pokkuvandi.com.
Every time you wish to use Pokkuvandi.com, please check the Policy to ensure
you understand the terms and conditions that apply at that time.
2.TERMS OF
CANCELLATION
·
(a) You
cannot cancel the order prior to complete the previous paid service period. The
order cannot be cancelled once the paid.
·
(b) The
request for cancellation of the order can be made by calling our customer care
number, or any other method, as may be intimated by Pokkuvandi.com to you from
time to time.
·
(c) On
the receipt of order/service cancellation request, your order/service will be
cancelled with immediate effect, and the refund process will be initiated
within 48 hours of confirmation of cancellation.
3.TERMS OF RETURN
AND REFUND
·
(a) You
may initiate return of Products/Services within the timelines and as per the
terms of this Policy. We would accept the request for return of such Product or
Pre Closure of Service subject to the terms of this Policy. Pokkuvandi will not
process return if you have placed the order for a wrong product / service,
incorrect Product/Service.
·
(b) Please be informed that when you opt to
cancel or return the Products/Services, upon our verification of the Products/Services
and the documents relating thereto, the refund amount for such Products/Service
which are eligible for return as per the terms of this Policy, will be
processed within a period of 2 business day from the date of us verifying the
non-compliance in the Product/Service. Your refund will be processed only when
the conditions as may be stipulated by Pokkuvandi.com are fulfilled. The refund
amount will be credited to the original payment mode opted by you. You
acknowledge that after initiation of refund, it may take additional time for
your refund to reflect in your account which is subject to your financial
institution or payment solution provider terms and conditions.
·
(d)
Please be informed that for Products/Services, for which you had opted for ? Cash
on Delivery?, as a payment option, you will receive refunds in your bank
account (as per the bank account details provided by you to us) in case the
Product/Services is purchased from a third-party seller made available.
However, if the Sale was consummated by Pokkuvandi.com, you will receive your
refund in your bank account only. We do not make any cash refunds.
·
(e) The
amount claimed as refund will be refunded to you within 15 working days
depending upon the mode of payment chosen by you. Sometimes banks or financial
intermediaries take a longer time to process the refund request. However, if
the refund does not happen by the date advised, you may contact us, and we will
gladly help you.
4. CUSTOMER SUPPORT
TEAM
For any
feedback, concern or query, you may please reach out to us on the below contact
details:
Visit our
online customer care page at
Write to
us on:pokkuvandiho@gmail.com
Call us
at: 9363023675